Hotel Quarantine FAQs (NSW)
Since 29 March 2020, anyone arriving in Australia is required to undergo 14 days of hotel quarantine.
We hope you find these FAQs helpful, whether you’re looking to return home to Australia or have an exemption to leave Australia and wish to come back.
Who's allowed into Australia?
With caps so low at the moment (currently 3,010 per week in NSW), it is incredibly hard to get a flight to Australia. If you are not an Australian citizen, you will need an exemption to enter.
Everyone flying to Australia needs to show proof of a negative COVID-19 result, within 72 hours of flying.
How much does hotel quarantine in Sydney cost?
The cost of quarantine for the first adult is $3,000 (unless you booked your flight on or before 12 July 2020*).
Fees for additional occupants are:
- Additional adults $1000 each
- Children under 18 years of age $500 each
- Children under 3 years of age no additional cost.
The NSW Government will invoice you after your stay, and you can apply for a payment plan if you are unable to pay it back all at once.
* Fees are waived if you booked your flight on or before 12 July 2020.
How long do I need to quarantine for in Sydney?
Everyone is required to quarantine for 14 days and 14 nights. The time and day you leave will depend on what time you arrived. If you arrive in the morning, you’ll be able to leave between 4am and 10am on day 15. If you arrive from midday, you’ll be able to leave between 4pm and 6pm on day 15.
When will hotel quarantine end in Sydney?
Some experts believe that hotel quarantine in Australia will continue for a couple of years, though the Australian Federal Government has hinted that Australian citizens and international travellers vaccinated against COVID-19 will be able to avoid hotel quarantine in the future.
How can I get a flight to Australia?
Register with DFAT. It won’t guarantee the Federal Government will help you return to Australia, but it does help them better understand who’s trying to return home. And they recently announced an additional 20 repatriation flights to bring Australians home. This doesn’t solve the backlog by any means but is a step in the right direction.
If DFAT don’t get back to you straight away, contact your nearest consulate and a great travel agent. Normally, I advise against using a travel agent, but at the moment a good travel agent is worth their weight in gold at the moment because they can manage any flight cancellations/changes for you. Personally, we recommend Jacqui Cameron, Alicia Clark or Bonadventure Travel.
Before booking a flight, enter the flight number into a flight tracker to check if it has a history of being cancelled. This is not foolproof but will give you some idea.
What do I need to do before I travel to Australia?
Complete the Australia Travel Declaration at least 72 hours before your departure for Australia.
How can I book my hotel quarantine in Sydney?
You will not be able to choose where you stay, so you don’t need to book anything. You’ll be told where you’re staying once you get on the airport transfer bus.
What should I pack for hotel quarantine?
Once you are in your room, nobody is allowed in for 14 days, so ensure you pack everything you need. If you can’t fit it all or have forgotten anything we can deliver it for you.
Pack or order something to help the room smell nice and eliminate food odours, as most rooms have windows that don’t open.
Because nobody is allowed into your room, it won’t be cleaned during your stay. Take or order your own cleaning products, and possibly a handheld dustbuster (particularly if you have dust allergies).
Keep any prescriptions you need with you, as they can be difficult to arrange once you arrive.
Check out our Quarantine Care Packages
Can I use my nebuliser or CPAP machine in hotel quarantine?
Yes, you can, but you will need to declare it and stay in a health hotel.
What is a health hotel?
You will stay in a health hotel run by Sydney’s Royal Prince Alfred Hospital if you test positive to COVID-19 whilst in quarantine. You can also request to stay in one if you have any medical issues. These health hotels are apartments with a balcony (fresh air!). If you have any medical conditions, mention them on your travel declaration, and get a letter from your doctor.
There are currently two health hotels in Sydney; Meriton Zetland and Meriton Mascot.
What will happen at the airport?
You will undergo a symptom and temperature check and be tested for COVID-19 if you have any symptoms.
If you’re symptom-free, you’ll collect your luggage before being transferred to a hotel. But if you have symptoms you’ll be transferred to a hotel whilst you wait for your results. And your checked luggage will be transferred separately.
It may take up to 3 hours from landing, until your bus leaves the airport. Once it does, it will take singles and couples to a hotel and families to an apartment.
Don’t forget to pick up a free Australian SIM card at the airport.
Which Sydney hotels are used for hotel quarantine?
- Adina Hotel Town Hall
- Amora Jamison
- Atlas Serviced Apartments
- Four Points by Sheraton Central Park
- Hilton Sydney
- LIV Apartments
- Mantra Sydney Central
- Mercure Hotel Central
- Meriton Suites Mascot Central
- Meriton Suites Pitt Street
- Meriton Suites Sussex Street
- Meriton Suites Zetland
- Novotel Hotel Central Sydney
- Novotel Hotel Darling Harbour
- Park Royal Darling Harbour
- Pullman Hyde Park
- Raddison Blu Plaza
- Raddison Hotel & Suites
- Sheraton Grand Hyde Park
- Sofitel Wentworth Sydney
- Stamford Plaza Sydney Airport
- Sydney Harbour Marriott Hotel
- Sydney Intercontinental
This list is subject to change.
Families are usually given an apartment in Sydney, and singles or couples are given a hotel room.
Can I get a room with a balcony or opening window?
On check-in, some hotels allow you to pay a surcharge for an opening window, balcony or larger room (subject to availability). It’s always worth asking. And if you end up in a health hotel, you’ll automatically get an apartment with a balcony.
Will I be able to receive care packages?
In Sydney, yes! (Victoria doesn’t allow this in their hotel quarantine)
If you order from any supermarkets or other retail outlets, you can wait a few days for delivery and there is sometimes a minimum spend.
We curate and deliver have quarantine packages. You can order everything from us, or just a small package to tide you over until your main delivery arrives.
You can also order meals from Uber Eats, Deliveroo, and Door Dash. Door Dash is new and tends to have cheaper delivery.
Can I get alcohol delivered to me in hotel quarantine?
Yes! It’s easier to take it in your checked luggage, as hotels only allow one bottle to be delivered to your room per day. You can also order alcohol from us, but hotels will only deliver one 6-pack or bottle of wine to your room per day.
Can I smoke in hotel quarantine in Sydney?
No. In NSW, smoking and using e-cigarettes in hotel quarantine is not permitted. You won’t be able to smoke for the duration of your stay at the hotel. Nicotine Replacement Therapy (NRT) such as nicotine patches are available and can help with managing nicotine.
What should I do if I notice any Covid-19 symptoms?
Contact the health care team at your hotel by phoning Reception or the Health and Wellbeing number on 1300 290 994. They’re available 24 hours a day, 7 days a week.
If it’s a medical emergency, phone triple zero (000).
Who can I contact about my mental health in hotel quarantine?
Phone Reception and ask for the health care team or the Health and Wellbeing number on 1300 290 994. Mental health professionals available 24 hours a day, 7 days a week.
The services can also offer support, or just someone to talk to:
- Lifeline Australia, 13 11 14
- Coronavirus Mental Wellbeing Support Service, 1800 512 348
- Beyond Blue, 1300 22 4636
- Kids Helpline, 1800 551 800 (age 5-25 years)
What is hotel quarantine like in Sydney?
It’s different for everyone. Your experience will depend on many things, including if you’re quarantining alone, if you are quarantining with children, if you have family who can drop off care packages, which hotel you stay at, or if you’re working or have something else to keep you busy.
Use this time to do something you have been meaning to do for ages; catch up on Netflix shows/films, hire a treadmill and do 10,000 steps a day, organise your photos, get lots of sleep, or write a book! Or you could simply relax and pamper yourself. Either way, try to stick to a routine. For example, get up at the same time, do an online yoga class at the same time every day and video call your family and friends each day.
Are there any useful Facebook groups?
Is there more information on the NSW Government website?
MON – FRI
9am - 6pm
EVENINGS, WEEKENDS & PUBLIC HOLIDAYS
We understand that people arrive at hotel quarantine at all times. We will try to respond to out-of-hours enquiries as quickly as we can. Booking in advance is highly recommended for out-of-hours deliveries.